Customer Complaints Policy

Introduction

The concept of customer complaints is deeply embedded in our principles of consumer protection and treating customers fairly. At Almi Insurance Brokers BB Limited, satisfying customer expectations is central to everything we do, which is why we are dedicated to delivering a high level of service and customer care.

Commitment

Almi Insurance Brokers BB Limited (Almi) has created a simple insurance platform where you can quickly get a quote and buy your insurance policy any time of the day from anywhere in Barbados. While we aim to provide a delightful experience to current and prospective customers, we recognize that everything will not always go as expected. In the case that we have fallen short of customer expectations, we are committed to providing an efficient, fair, and accessible mechanisms for receiving and resolving customer complaints.

Policy Statement

Almi aims to resolve any complaint we receive, fairly and quickly. An initial response will be provided by our customer support representatives within three (3) business days of receipt of the complaint. Almi will seek to expeditiously provided a fair and equitable solution. Almi will request further details should there be a need for more extensive investigation. If the complainant is dissatisfied with the outcome of the complaint, the complaint will be escalated for ultimate resolution.

If Almi is unable to provide a final resolution to the complainant, it will issue an email to this effect, in a timely manner, to the complainant. The complainant may then proceed to register his or her complaint with the Fair-Trade Commission or ultimately with the insurance regulator for an independent review.

Contact information and mailing address

Mailing Address:
Almi Insurance Brokers BB Limited
Enfield House, Collymore Rock
St Michael, Barbados

Contact Information:
Telephone and WhatApp: (246) 836-6800
E-mail: [email protected]

Website chat: www.almi.bb