Almi aims to resolve any complaint we receive, fairly and quickly. An initial response will be provided by our customer support representatives within three (3) business days of receipt of the complaint. Almi will seek to expeditiously provided a fair and equitable solution. Almi will request further details should there be a need for more extensive investigation. If the complainant is dissatisfied with the outcome of the complaint, the complaint will be escalated for ultimate resolution.
If Almi is unable to provide a final resolution to the complainant, it will issue an email to this effect, in a timely manner, to the complainant. The complainant may then proceed to register his or her complaint with the Financial Services Commission who is the insurance regulator for an independent review.