Customer Complaints Policy
The concept of customer complaints is deeply embedded in our principles of consumer protection and treating customers fairly. At Almi Insurance Brokers BB Limited, satisfying customer expectations is central to everything we do, which is why we are dedicated to delivering a high level of service and customer care.
Almi Insurance Brokers BB Limited (Almi) has created a simple insurance platform where you can quickly get a quote and buy your insurance policy any time of the day from anywhere in Barbados. While we aim to provide a delightful experience to current and prospective customers, we recognize that everything will not always go as expected. In the case that we have fallen short of customer expectations, we are committed to providing an efficient, fair, and accessible mechanisms for receiving and resolving customer complaints.
If Almi is unable to provide a final resolution to the complainant, it will issue an email to this effect, in a timely manner, to the complainant. The complainant may then proceed to register his or her complaint with the Financial Services Commission who is the insurance regulator for an independent review.
Contact information and mailing address
Almi Insurance Brokers BB Limited
Enfield House, Collymore Rock
St Michael, Barbados
Telephone and WhatApp: (246) 836-6800
E-mail: [email protected]
Website chat: www.almi.bb